Experience Management and XLA® Practitioner
Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.
Cost: £1,395, includes exam
12 events found.
Events
XLA Foundation Certification
The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.
Experience Management and XLA® Foundation
This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.
Cost: €1,295, includes examXLA Foundation Certification
The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.
Experience Management and XLA® Foundation
This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.
Cost: €1,295Experience Management and XLA® Practitioner
Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.
Cost: €1,395Experience Management and XLA® Foundation
This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.
Cost: €1,295, includes exam
The Online Panel Discussion – The XLA Institute Maturity Model
Join us virtually, September 8th, for an insightful panel discussion on the XLA Institute Maturity Model (XMM). Expect expert discussion […]
XLA Foundation Certification
The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.
XLA Foundation Certification
The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.
State of XLA 2026 Launch
Join us as we unveil the State of XLA 2026!
Last year's inaugural State of XLA set the baseline. This year, thanks to your perspective, we will discover the direction. Join us to discover how organizations are unlocking real value, the barriers still in our way, and how XLAs are moving from pilot to scale.
Turn experience data into measurable business outcomes with XLAs
Join us as we join XLABS and HappySignals for a webinar to learn how organizations are accelerating their experience management maturity and turning insight into action.