BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//XLA Institute - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://xla.institute
X-WR-CALDESC:Events for XLA Institute
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20270328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20271031T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20270314T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20271107T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:Europe/Amsterdam
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20261025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20270328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20271031T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:Asia/Kolkata
BEGIN:STANDARD
TZOFFSETFROM:+0530
TZOFFSETTO:+0530
TZNAME:IST
DTSTART:20250101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260421T093000
DTEND;TZID=Europe/London:20260422T163000
DTSTAMP:20260416T233848
CREATED:20251121T164936Z
LAST-MODIFIED:20260203T093728Z
UID:10000099-1776763800-1776875400@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-management-and-xla-practitioner/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260514T080000
DTEND;TZID=America/New_York:20260515T160000
DTSTAMP:20260416T233848
CREATED:20260130T112938Z
LAST-MODIFIED:20260130T112938Z
UID:10000106-1778745600-1778860800@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/xla-foundation-certification-1/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20260519T090000
DTEND;TZID=Europe/Amsterdam:20260520T170000
DTSTAMP:20260416T233848
CREATED:20260303T160026Z
LAST-MODIFIED:20260303T160026Z
UID:10000112-1779181200-1779296400@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-management-and-xla-foundation-14/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260519T093000
DTEND;TZID=Europe/London:20260520T160000
DTSTAMP:20260416T233848
CREATED:20260128T150346Z
LAST-MODIFIED:20260224T141643Z
UID:10000103-1779183000-1779292800@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-management-and-xla-foundation-10/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20260530T093000
DTEND;TZID=Asia/Kolkata:20260531T173000
DTSTAMP:20260416T233848
CREATED:20260324T113727Z
LAST-MODIFIED:20260414T095038Z
UID:10000120-1780133400-1780248600@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/xla-foundation-certification/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260611
DTEND;VALUE=DATE:20260612
DTSTAMP:20260416T233848
CREATED:20260319T133418Z
LAST-MODIFIED:20260320T093622Z
UID:10000119-1781136000-1781222399@xla.institute
SUMMARY:XLA Live 2026
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/xla-live-2026/
CATEGORIES:XLA Live
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLA-Live-2026-Featured-Image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20260616T090000
DTEND;TZID=Europe/Amsterdam:20260617T170000
DTSTAMP:20260416T233848
CREATED:20260303T161713Z
LAST-MODIFIED:20260303T161713Z
UID:10000113-1781600400-1781715600@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-management-and-xla-foundation-15/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260616T093000
DTEND;TZID=Europe/London:20260617T160000
DTSTAMP:20260416T233848
CREATED:20260128T150821Z
LAST-MODIFIED:20260224T141849Z
UID:10000104-1781602200-1781712000@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-management-and-xla-foundation-11/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20260624T090000
DTEND;TZID=Europe/Amsterdam:20260625T170000
DTSTAMP:20260416T233848
CREATED:20260303T163651Z
LAST-MODIFIED:20260303T163651Z
UID:10000115-1782291600-1782406800@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-management-and-xla-practitioner-4/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20260704T090000
DTEND;TZID=Asia/Kolkata:20260705T170000
DTSTAMP:20260416T233848
CREATED:20260130T113528Z
LAST-MODIFIED:20260130T114212Z
UID:10000107-1783155600-1783270800@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/xla-foundation-certification-2/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260721T093000
DTEND;TZID=Europe/London:20260722T160000
DTSTAMP:20260416T233848
CREATED:20260128T153533Z
LAST-MODIFIED:20260415T105849Z
UID:10000105-1784626200-1784736000@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-management-and-xla-practitioner-2/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260910T080000
DTEND;TZID=America/New_York:20260911T160000
DTSTAMP:20260416T233848
CREATED:20260130T114705Z
LAST-MODIFIED:20260130T114705Z
UID:10000108-1789027200-1789142400@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/xla-foundation-certification-3/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20261128T090000
DTEND;TZID=Asia/Kolkata:20261129T170000
DTSTAMP:20260416T233848
CREATED:20260130T115238Z
LAST-MODIFIED:20260130T115238Z
UID:10000109-1795856400-1795971600@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/xla-foundation-certification-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
END:VCALENDAR