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  • Lunch & Learn

    Grab your lunch and tune in as we welcome one of our Founding/Premium Members for a bite-sized yet powerful session […]

  • Experience Practitioner

    Build upon learning from Experience Foundation and acquire the practical knowledge to design, implement and manage XLAs, to improve experience.

    Cost: From £1,385+ VAT

  • Tooling Tuesday – Nexthink

    Join us virtually as we welcome Nexthink to this edition of Tooling Tuesday! As the originators of the term Digital […]

  • Experience Management and XLA® Foundation

    This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.

    Cost: €1,295, includes exam

  • Lunch & Learn

    Grab your lunch and tune in as we welcome one of our Founding/Premium Members for a bite-sized yet powerful session […]

  • Experience Management and XLA® Foundation

    This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.

    Cost: €1,295, includes exam

  • Experience Management and XLA® Practitioner

    Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.

    Cost: £1,395, includes exam

  • XLA Foundation Certification

    The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.

  • Experience Management and XLA® Practitioner

    Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.

    Cost: €1,395

  • Lunch & Learn – Hosted by CGI

    Grab your lunch and tune in as we welcome CGI for a bite-sized yet powerful session on Experience Management and […]