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DTSTART;TZID=Europe/London:20260922T093000
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DTSTAMP:20260528T140407Z
CREATED:20260515T130900Z
LAST-MODIFIED:20260528T140407Z
UID:10000130-1790069400-1790179200@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-management-and-xla-practitioner-7/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260923T150000
DTEND;TZID=Europe/London:20260923T190000
DTSTAMP:20260710T143659Z
CREATED:20260706T083750Z
LAST-MODIFIED:20260710T143659Z
UID:10000141-1790175600-1790190000@xla.institute
SUMMARY:Member Meetup - hosted by Computacenter
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/member-meetup-computacenter/
LOCATION:Computacenter Blackfriars Office\, London\, Computacenter House\, 100 Blackfriars Rd\, London\, SE1 8HL\, United Kingdom
CATEGORIES:Meetup
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Computacenter-logo-for-meetup.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261013T093000
DTEND;TZID=Europe/London:20261014T160000
DTSTAMP:20260515T132808Z
CREATED:20260515T132452Z
LAST-MODIFIED:20260515T132808Z
UID:10000132-1791883800-1791993600@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-practitioner-10/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261020T093000
DTEND;TZID=Europe/London:20261021T160000
DTSTAMP:20260528T140545Z
CREATED:20260515T121424Z
LAST-MODIFIED:20260528T140545Z
UID:10000128-1792488600-1792598400@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-management-and-xla-foundation-19/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261117T093000
DTEND;TZID=Europe/London:20261118T160000
DTSTAMP:20260528T140724Z
CREATED:20260515T125413Z
LAST-MODIFIED:20260528T140724Z
UID:10000129-1794907800-1795017600@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-management-and-xla-foundation-20/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T093000
DTEND;TZID=Europe/London:20261125T160000
DTSTAMP:20260528T140937Z
CREATED:20260515T131650Z
LAST-MODIFIED:20260528T140937Z
UID:10000131-1795512600-1795622400@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-management-and-xla-practitioner-8/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20261128T090000
DTEND;TZID=Asia/Kolkata:20261129T170000
DTSTAMP:20260130T115238Z
CREATED:20260130T115238Z
LAST-MODIFIED:20260130T115238Z
UID:10000109-1795856400-1795971600@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/xla-foundation-certification-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20261202T090000
DTEND;TZID=Europe/Amsterdam:20261203T170000
DTSTAMP:20260507T085143Z
CREATED:20260507T085143Z
LAST-MODIFIED:20260507T085143Z
UID:10000124-1796202000-1796317200@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-management-and-xla-practitioner-6/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
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