Sourcing Chapter

Are you passionate about experience management and sourcing?

We're excited to announce the opportunity to join our sourcing chapter at XLA Institute. We bring together industry and discipline-focused chapters to develop and continually update knowledge and experience. Through our chapters, we create collaboration between stakeholders across the XLA ecosystem.

The XLA Institute Global Sourcing Chapter aims to foster collaboration between sourcing professionals and service providers to advance the understanding, adoption, and implementation of Experience Management governed by Experience Level Agreements (XLAs) in sourcing practices.

Register your interest in joining the XLA Institute sourcing chapter

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Sourcing Chapter

Why do we need a Sourcing Chapter?

XLAs are driven by three value drivers: experience, collaboration and business impact. However, when it comes to sourcing, XLA Institute understand:

Collaborative sourcing is culturally complex
It requires demand and supply to share a focus on experience and business outcomes instead of KPI performance
Demand-Side can be fractured between business and procurement
Supply-Side can be fractured between pursuit/sales and delivery
The relationship needs to be principle based because experience-based outcomes are volatile

Sourcing Chapter Objectives

Our collective exploration will focus on critical areas:

Promote Education and Awareness
Drive Innovation in Sourcing
Facilitate Collaboration
Establish Best Practices
Measure and Improve Outcomes

Why Participate?

This is your opportunity to:

Collaborate with industry leaders
Share your unique expertise
Engage in stimulating discussions on transformative topics
Contribute to cutting-edge research in sourcing and experience

Key Research Questions

Our collective exploration will focus on critical areas:

How to create value through sourcing and experience management
Identifying and prioritizing key experience elements for sourcing
Determining success factors for experience management in sourcing

Who should join the Sourcing Chapter?

We are looking for individuals who can contribute practical knowledge, real-world experience, and thought leadership in one or more of the following areas:

Procurement and Sourcing Professionals

Experienced procurement leaders and sourcing specialists
Practitioners who have procured XLAs, experience-based services, or outcome-based contracts
Individuals with experience evaluating, negotiating, and governing experience-focused commercial agreements

Client-Side Experience Leaders

Service management, vendor management, and experience management professionals
Leaders responsible for defining experience outcomes and measuring business value
Practitioners who have worked with suppliers to implement XLA frameworks

Supplier-Side Experts

Commercial, delivery, and consulting professionals from service providers
Individuals who have helped design, propose, negotiate, or deliver XLA-based engagements
Experts who understand the challenges and opportunities of experience-led service delivery

Contracting and Commercial Specialists

Contract managers, legal professionals, and commercial leads
Individuals with experience translating experience objectives into contractual terms, incentives, governance models, and performance frameworks

Experience and XLA Advocates

Professionals passionate about advancing experience management as a discipline
Individuals interested in helping build the XLA community, contribute thought leadership, and develop practical guidance for the industry

Dual-Perspective Practitioners

People who have worked on both the client and supplier side of sourcing and contracting
Professionals who can bridge commercial, operational, and experience management perspectives

Chapter contributors will help develop best practices, share lessons learned, create guidance for the industry, and advance the adoption of experience-led sourcing approaches.