The Sourcing Chapter Online Panel Show

Learn from the leaders, see the future of experience-led sourcing

Sourcing and procurement are changing, and Experience Management (XM) is leading the way. XM shifts the focus from service levels to user experience, helping organisations see exactly where value leaks out of their contracts and how to keep improving, long after the ink has dried.

Join us for a session to explore how sourcing needs to evolve to support an experience-led approach to services.

We'll look at how organisations can move beyond traditional, output-focused sourcing models and create commercial relationships that enable better experiences and outcomes. You'll hear practical insights on what this means for sourcing strategy, contracting, governance, measurement and, critically, the relationship between customers and service providers.

Whether you work in sourcing, procurement, commercial management, service delivery, or experience management, you'll leave with ideas you can apply to help build more collaborative, experience-focused partnerships.