Foundation of XM and XLA®

Overview The XLA Foundation certification course will enhance your expertise in customer experience management. The course is tailored for professionals managing customer […]

Introducing XLAs

If you're looking for a half-day introduction to experience and experience level agreements (XLAs), our Introducing XLAs course is an […]

Designing XLAs

Designing XLAs is a full-day course guiding attendees through the titular process of designing experience level agreements (XLAs). From identifying […]

Implementing XLAs

Implementing XLAs, a 1-day course by Bright Horse, introduces attendees to the ways in which XLAs can be operationalised within […]

Experience Foundation

This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework which covers the journey to measuring experience for an organisation.

Experience Bootcamp

An exciting, rare opportunity for anyone wanting to become experience certified. Over 5 days, Bright Horse will host Experience Foundation and Experience Practitioner, providing attendees with the underlying and practical knowledge and best practices for implementing experience management.

Experience Practitioner

Experience Practitioner builds upon learning from Experience Foundation and provides attendees with the practical knowledge required to design, implement and […]

Experience Foundation

This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework which covers the journey to measuring experience for an organisation.

Experience Foundation

This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework which covers the journey to measuring experience for an organisation.

Experience Practitioner

Experience Practitioner builds upon learning from Experience Foundation and provides attendees with the practical knowledge required to design, implement and […]