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  • Experience Management and XLA® Practitioner

    Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.

    Cost: £1,395, includes exam

  • XLA Foundation Certification

    The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.

  • Tooling Tuesday, Hosted by XLABS

    Join us virtually for Tooling Tuesday, hosted by XLABS. Learn how their solutions can help your organization solve your Experience Management challenges.

  • Experience Practitioner

    Build upon learning from Experience Foundation and acquire the practical knowledge to design, implement and manage XLAs, to improve experience.

    Cost: From £1,385+ VAT

  • Experience Management and XLA® Foundation

    This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.

    Cost: €1,295, includes exam

  • Tooling Tuesday – Nexthink

    Accelerating XLA maturity with DEXOps: Turning experience insights into operational action Join Nexthink for an engaging session exploring how Digital […]

  • Experience Management and XLA® Practitioner

    The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.