The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.
This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.
Cost: £1,295, includes exam - worth £295
The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.
Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.
Cost: €1,395
Get XLA Accredited in just one day! This is your fast track to certification, grab your spot before it's gone!
Regular cost, €1295 now only €895
XLA Live is our annual member conference that combines thought-provoking keynotes with interactive breakout sessions.
Registration is free.
This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.
Cost: £1,295, includes exam - worth £295
This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.
Cost: €1,295
The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.
Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.
Cost: £1,395, includes exam - worth £345.
This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.
Cost: €1,295
Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.
Cost: €1,395
