The Application of Artificial Intelligence in Service Centers: An Experience Management Perspective
The following article by Alan Nance, Vice President, Experience Advocacy – XLA Institute, was first published in the HDI Brazil […]
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Experience Level Agreements: A Framework for Governing Experience Management in the Digital Age
In the evolving landscape of business strategy, experience management has emerged as a critical differentiator. As organizations navigate the complexities
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Discovering and Becoming an Enlightened Leader: A Guide for Emerging Talent and Visionary Leadership
Leaders face immense pressure to navigate complex change in today’s fast-paced world. Whether adopting new technologies or transforming businesses, the
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Is Brian Niccol the LeBron James of the Casual Fast Food Industry?
Viewed through the lens of Experience Management, absolutely! Brian Niccol’s strategic prowess in the fast-food industry can indeed be likened
Is Brian Niccol the LeBron James of the Casual Fast Food Industry? Read Post »
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XLA in Brazil is Hot to Go
What an incredible moment it was at the HDI Experience 2024 in São Paulo! This vibrant event served as the perfect stage to launch
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How to Survive and Lead the Transformation from Service Economy to Experience Economy
The Transition The world has moved from the Service Economy of the 80s and 90s to what we now call
How to Survive and Lead the Transformation from Service Economy to Experience Economy Read Post »
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Is it Time to Reinvent the Chief Procurement Officer?
Procurement and sourcing are vital activities in all organizations. Since 2007, a seismic shift has occurred in Global Sourcing Land.
Is it Time to Reinvent the Chief Procurement Officer? Read Post »
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Could an XLA Save Starbucks? – Asking for a friend 😊
Starbucks is in Trouble Starbucks is in trouble. The founder thinks so, the shareholders believe so, and most importantly, the
Could an XLA Save Starbucks? – Asking for a friend 😊 Read Post »