Viewed through the lens of Experience Management, absolutely! Brian Niccol’s strategic prowess in the fast-food industry can indeed be likened […]

What an incredible moment it was at the HDI Experience 2024 in São Paulo! This vibrant event served as the perfect stage to launch

The Transition The world has moved from the Service Economy of the 80s and 90s to what we now call

Procurement and sourcing are vital activities in all organizations. Since 2007, a seismic shift has occurred in Global Sourcing Land.

Starbucks is in Trouble Starbucks is in trouble. The founder thinks so, the shareholders believe so, and most importantly, the