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Discovering and Becoming an Enlightened Leader: A Guide for Emerging Talent and Visionary Leadership

3 March 2025
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Unified Service Management (USM) – A good friend, on your Experience Management Journey

24 January 2025
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In the spotlight: founding member HappySignals

26 November 2024
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Is Brian Niccol the LeBron James of the Casual Fast Food Industry?

4 November 2024
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XLA Institute launches in the UK

24 October 2024
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XLA in Brazil is Hot to Go

10 October 2024
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Transforming IT service delivery: Simac & the XLA Institute partnership

2 October 2024
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How to Survive and Lead the Transformation from Service Economy to Experience Economy

2 October 2024
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NEN and XLA Institute: Standardizing Experience Level Agreements

19 September 2024
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The Unlikely Love Affair Between BT and XLAs

12 September 2024
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Is it Time to Reinvent the Chief Procurement Officer?

27 August 2024
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Could an XLA Save Starbucks? – Asking for a friend 😊

16 August 2024
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