Member Meetup – hosted by TeamViewer
TeamViewer Member Meetup | Thursday, 11th February | Central London (venue details to follow)
Join us for an unmissable afternoon of insights, collaboration, and connection with fellow XLA professionals in central London, hosted by Premium Member, TeamViewer.
Learn from seasoned practitioners as they share real-world expertise on advancing your XLA journey. Amanda Rutledge from QBE will explore why technology is critical to your experience journey, while Neil Keating from XLABS will guide you through the transition from SLAs to XLAs.
Take this perfect opportunity to exchange knowledge and experiences with fellow professionals from the Experience Management and XLA field.
Event Schedule
- 15:30 – 16:00: Arrival & Registration
- 16:00 – 16:15: Welcome by Matthew Percy (TeamViewer)
- 16:15 – 16:20: Introduction to XLA Institute – Arie Langerak
- 16:20 – 16:50: From SLA to XLA – Neil Keating (XLABS)
- 16:50 – 17:05: Break
- 17:05 – 17:35: Why tooling is critical to your Experience journey – Amanda Rutledge (QBE)
- 17:35 – 18:00: Panel discussion: How to get started with XLAs
- 18:00 – 19:00: Closing & Drinks
For those who have not attended a Member Meetup before, these are events exclusive to XLA Institute members, designed for practical knowledge exchange, meaningful discussion, and provide an update on activities within the XLA Institute. Each presentation includes interactive elements where we'll explore key statements and challenge ideas together.