Experience Management and XLA® Practitioner
Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.
Cost: £1,395, includes exam - worth £345.
3 events found.
Events
XLA Foundation Certification
The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.
XLA Foundation Certification
The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.