The next generation of technology and experience management must deliver three things to the business: Technology at speed Innovation at […]
Unified Service Management (USM) – A good friend, on your Experience Management Journey Read Post »
At Simac, we believe that delivering great IT services is about more than just technology; it’s about creating everlasting positive
Transforming IT service delivery: Simac & the XLA Institute partnership Read Post »
We’re thrilled to announce that Doug Rabold is joining the XLA Institute as XLA Evangelist! Doug will be teaming up
Breaking News: XLA Institute Welcomes Doug Rabold as XLA Evangelist! Read Post »
By Dolf van der Haven The Royal Dutch Standardization Institute (NEN) is spearheading efforts to standardize Experience Level Agreements (XLAs)
NEN and XLA Institute: Standardizing Experience Level Agreements Read Post »
Sean Burkinshaw and Natasha Young Everyone at BT is positively giddy about XLAs (Experience Level Agreements). Yes, it’s true—a tier-one
The Unlikely Love Affair Between BT and XLAs Read Post »
