By Dolf van der Haven and Rob Herings Introduction The XLA Institute and other participants developed a standard for experience level […]
Standardizing Experience Management and XLA with ISO – An update Read Post »
We are incredibly proud and happy to announce that TeamViewer has joined the XLA® Institute as a Global Premium ISV
TeamViewer Joins XLA® Institute as Global Premium ISV Member Read Post »
XLA Institute, the globally recognized authority on Experience Management (XM) and Experience Level Agreements (XLAs), is proud to announce an
XLA Institute and Scopism unite to drive SIAM and XM knowledge sharing. Read Post »
XLA Institute Welcomes Computacenter as Founding Member! Traditionally, the Service Level Agreement (SLA) has been the only method to evaluate
Computacenter becomes Global Founding Member of XLA Institute! Read Post »
The next generation of technology and experience management must deliver three things to the business: Technology at speed Innovation at
Unified Service Management (USM) – A good friend, on your Experience Management Journey Read Post »
At Simac, we believe that delivering great IT services is about more than just technology; it’s about creating everlasting positive
Transforming IT service delivery: Simac & the XLA Institute partnership Read Post »
We’re thrilled to announce that Doug Rabold is joining the XLA Institute as XLA Evangelist! Doug will be teaming up
Breaking News: XLA Institute Welcomes Doug Rabold as XLA Evangelist! Read Post »
By Dolf van der Haven The Royal Dutch Standardization Institute (NEN) is spearheading efforts to standardize Experience Level Agreements (XLAs)
NEN and XLA Institute: Standardizing Experience Level Agreements Read Post »
Sean Burkinshaw and Natasha Young Everyone at BT is positively giddy about XLAs (Experience Level Agreements). Yes, it’s true—a tier-one
