XLA Institute, the globally recognized authority on Experience Management (XM) and Experience Level Agreements (XLAs), is proud to announce an exciting and strategic collaboration with Scopism, the leading Service Integration and Management (SIAM) and service management best practice content and events provider. This partnership will enable knowledge sharing within the service management and experience management communities, driving greater understanding and adoption of experience-centric practices in complex supply ecosystems.
By bringing together the XLA Institute’s broad knowledge of XM with Scopism’s expertise in value creation for digital services through SIAM, this collaboration will provide IT and service management professionals with cutting-edge insights, tools, and methodologies. The partnership will include joint research initiatives, educational content, and events to provide a deeper understanding of XLAs and SIAM and how they intersect.
A series of whitepapers will be deliver throughout this partnership, with the first focusing on cooperation between XLAs and SIAM. This whitepaper will explore how experience-driven approaches can be applied in SIAM models, ensuring that service integration activities align with end-user expectations and business objectives.
Claire Agutter, Director of Scopism, said:
“We are thrilled to collaborate with the XLA Institute. The growing importance of experience in service management cannot be overstated, and through this partnership, we can accelerate the adoption of XLA principles. By working together, we can empower professionals with the knowledge and frameworks they need to drive positive business and user experiences.”
Arie Langerak, Director of XLA Institute, said:
“Knowledge sharing is fundamental to the evolution of experience management. Partnering with Scopism allows us to expand the reach of XLA education and create more opportunities for professionals to learn, adopt, and implement experience-driven approaches. This collaboration is a step forward in building a global community that prioritizes experience in service delivery.”
The collaboration between XLA Institute and Scopism is set to play a key role in shaping the future of service excellence as Experience Management becomes a vital factor in driving IT and business impact.
Dolf van der Haven, the lead author for the Scopism volunteers working on the experience management and XLA content, said:
“Experience management and XLAs can help SIAM environments grow beyond operational and technical alignment to a higher level of maturity where the experience of the end users becomes leading in the success of service integration. This enhances the value of the service provided to the users and improves collaboration between suppliers, service integrator and customer.”
Stay tuned for announcements on upcoming joint ventures. The first whitepaper will officially launch at XLA Institute Live, 12th June, 2025.
