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The XLA Journey From The Peak To The Slopes – Day 1
Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale, featuring two exclusive virtual events to elevate your experience management journey.
What's Waiting for You in Day 1?
Discover transformational cases from organizations who’ve leveraged XLAs not as a checkbox, but as a catalyst for real change - actionable, field-proven wins you’ll be ready to bring back and drive real impact.
Hear from the pioneers at the forefront of experience innovation, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs.
Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management, revealing why experience mastery is now essential for every senior executive.
Dive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head, delivering measurable improvements that reshaped workplace satisfaction and productivity.
Experience Kyndryl's bold reinvention story with Dennis Perpetua, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success.
Witness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot, transforming digital support through AI-powered solutions that rebuild trust and reduce friction.
Get practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact.
Explore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action.
