Sourcing Chapter

This session focuses on lessons learned so far from the Sourcing chapter, comparing how Service and Procurement professionals define outcomes. Where do they align? Where do they diverge? And what does that mean for delivering consistent, experience-driven results?

You’ll gain insights into:

• The key differences in priorities between Service and Procurement roles

• Common misalignments and their impact on sourcing outcomes

• Real-world examples of successful collaboration

• Practical takeaways to build stronger partnerships and shared goals

This is a must-attend session for anyone working in service delivery, procurement, vendor management, or experience leadership.