XLA Institute LIVE

XLA Institute Live is the annual member conference bringing together a mix of inspiring keynotes and breakout sessions. The breakout sessions are set up around the themes Start, Scale and Succeed. To give attendees the chance to visit as many breakout sessions as possible these sessions are repeated. The breaks during the conference and drinks afterwards give ample opportunity to network with new and existing relations.

Date:
Time:
Location:

Price:

11 June
9:15 AM - 18:00 PM
EYE Filmmuseum, Amsterdam

€95,-

Date: 11 June
Time: 9:15 AM - 18:00 PM
Location: EYE Filmmuseum, Amsterdam
Price: €95,-

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XLA Institute

Program 11 June

Morning

09:15 - 10:00

Registration

10:05 - 10:15

Welcome

10:15 - 10:45

The Future of XLA 
Alan Nance - XLA Institute

10:50 - 11:15

10:50 - 11:15

10:50 - 11:15

START | Neil Keating - Bright Horse

SCALE | Sean Burkinshaw - BT

SUCCEED | Simon Wilson - Unisys

11:15 - 11:45

Coffee Break

11:45 - 12:10

11:45 - 12:10

11:45 - 12:10

START | Neil Keating - Bright Horse

SCALE | Sean Burkinshaw - BT

SUCCEED | Simon Wilson - Unisys

12:15 - 12:45

MSP Panel, moderated by Marcel Broumels

12:45 - 13:40

Lunch

Afternoon

13:45 - 14:15

Multigenerational workforce experience 
Marco Gianotten - XLABS

14:20 - 14:45

START | Jette van Eldijk – Connecting-Experience

SCALE | Eva de Witt en Harry Lamers - Simac

SUCCEED | Jacki Simmonds & Amanda Rutledge - QBE Insurance

14;45 - 15:05

Refreshments Break

15:10 - 15:40

START | Start Jette van Eldijk - Connecting-Experience

SCALE | Eva de Witt en Harry Lamers - Simac

SUCCEED | Jacki Simmonds & Amanda Rutledge - QBE Insurance

15:45 - 16:15

EX meets CX 
Sabine Schmidt & Alex Terpstra - ABN AMRO

16:15 - 16:30

Closing

16:30 - 18:00

Drinks & fingerfood

XLA Institute LIVE

Speakers

Alan_Nance

Alan Nance

XLA Institute

VP Customer Advocacy, Keynote

SabineSchmidt

Sabine Schmidt

ABN AMRO

Director Channel Security, Keynote

AlexTerpstra

Alex Terpstra

ABN AMRO

Chief  Customer & Employee Care, Keynote

Location

Eye Filmmuseum

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How to get to

Eye Filmmuseum

Eye Filmmuseum is directly opposite Amsterdam Central Station and is easily reached by public transport and the free ferry. Paid nearby parking is available.

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Accomodation

Wanna stay overnight?

If you want to stay overnight, there are several great options to choose from:

SiR adam – right across Eye Filmmuseum

Yotel Amsterdam – 15-minute walk from Eye Filmmuseum

Tribe Amsterdam City – 10-minute cab drive

DoubleTree by Hilton Amsterdam - NDSM Wharf – 15-minute cab drive