XLA Institute LIVE
XLA Institute Live is the annual member conference bringing together a mix of inspiring keynotes and breakout sessions. The breakout sessions are set up around the themes Start, Scale and Succeed. To give attendees the chance to visit as many breakout sessions as possible these sessions are repeated. The breaks during the conference and drinks afterwards give ample opportunity to network with new and existing relations.
Date:
Time:
Location:
Price:
11 June
9:15 AM - 18:00 PM
EYE Filmmuseum, Amsterdam
€95,-
Date: 11 June
Time: 9:15 AM - 18:00 PM
Location: EYE Filmmuseum, Amsterdam
Price: €95,-
XLA Institute
Program 11 June
Morning
09:15 - 10:00
Registration
10:05 - 10:15
Welcome
10:15 - 10:45
The Future of XLA
Alan Nance - XLA Institute
10:50 - 11:15
10:50 - 11:15
10:50 - 11:15
START | Neil Keating - Bright Horse
SCALE | Sean Burkinshaw - BT
SUCCEED | Simon Wilson - Unisys
11:15 - 11:45
Coffee Break
11:45 - 12:10
11:45 - 12:10
11:45 - 12:10
START | Neil Keating - Bright Horse
SCALE | Sean Burkinshaw - BT
SUCCEED | Simon Wilson - Unisys
12:15 - 12:45
MSP Panel, moderated by Marcel Broumels
12:45 - 13:40
Lunch
Afternoon
13:45 - 14:15
Multigenerational workforce experience
Marco Gianotten - XLABS
14:20 - 14:45
START | Jette van Eldijk – Connecting-Experience
SCALE | Eva de Witt en Harry Lamers - Simac
SUCCEED | Jacki Simmonds & Amanda Rutledge - QBE Insurance
14;45 - 15:05
Refreshments Break
15:10 - 15:40
START | Start Jette van Eldijk - Connecting-Experience
SCALE | Eva de Witt en Harry Lamers - Simac
SUCCEED | Jacki Simmonds & Amanda Rutledge - QBE Insurance
15:45 - 16:15
EX meets CX
Sabine Schmidt & Alex Terpstra - ABN AMRO
16:15 - 16:30
Closing
16:30 - 18:00
Drinks & fingerfood
XLA Institute LIVE
Speakers
Alan Nance
XLA Institute
VP Customer Advocacy, Keynote
Sabine Schmidt
ABN AMRO
Director Channel Security, Keynote
Alex Terpstra
ABN AMRO
Chief Customer & Employee Care, Keynote
Location
Eye Filmmuseum
How to get to
Eye Filmmuseum
Eye Filmmuseum is directly opposite Amsterdam Central Station and is easily reached by public transport and the free ferry. Paid nearby parking is available.
Accomodation
Wanna stay overnight?
If you want to stay overnight, there are several great options to choose from:
• SiR adam – right across Eye Filmmuseum
• Yotel Amsterdam – 15-minute walk from Eye Filmmuseum
• Tribe Amsterdam City – 10-minute cab drive
• DoubleTree by Hilton Amsterdam - NDSM Wharf – 15-minute cab drive
