XLA Institute LIVE
Date:
Location:
Prices:
12 June
Louwman Museum, The Hague
Event and Premium Membership:€395 €195,-
Non-member: €195,-
Member: €165,-
Date: 12 June
Time: 9:00 AM - 18:30 PM
Location: Louwman Museum, The Hague
Event and Premium Membership price: €395 €195,-
Non-member price: €195,-
Member price: €165,-
XLA Institute
Program 12 June
Morning
09:00 - 09:30
Registration
09:30 - 09:35
Welcome
Arie Langerak,
Co Founder XLA Institute
09:35 - 10:05
Plenair
State of XLA -
Alan Nance, VP Experience Advocacy, XLA Institute
10:05 - 10:35
Plenair
Making the Business Case for Experience Management -
Marco Gianotten & Ramond Keesmekers, XLABS
10:35 - 10:50
Plenair
SIAM Chapter & Scopism
Official Partnership Launch
10:50 - 11:10
Coffee Break
11:10 - 11:40
Breakout 1
Customer Case -
Vijay Guru & Simon Wilson, Unisys
Breakout 2
Elevating Customer Centricity with ITXM at ALDI -
Julia Warzecha & Frank Fütz, Aldi
Breakout 3
Customer Case -
Pauline Marchand & James Block, Computacenter
11:40 - 12:10
Breakout 1
Customer Case -
Vijay Guru & Simon Wilson, Unisys
Breakout 2
Elevating Customer Centricity with ITXM at ALDI -
Julia Warzecha & Frank Fütz, Aldi
Breakout 3
Customer Case -
Pauline Marchand & James Block, Computacenter
12:10 - 12:40
SIAM Chapter
SIAM experience first: measuring what really matters in service integration - Harry Lamers & Michiel Boom, Simac
Sourcing Chapter
Sourcing Chapter - Laura Bratt, AMPA
Standards Chapter
ISO standardization of XLA: from local to global - Dolf van der Haven, HCL Tech & Rob Herings, XLABS
12:40 - 13:30. Lunch
Afternoon
13:30 - 14:00
Plenair
Enlightened Executives and the impact on company experience -
Tania Benada-Meyer, Mutherboard
14:00 - 14:30
Plenair
Enlightened Executive Panel -
Featuring Patrycja Sobera (Unisys), Virginia Wassenaar (ABN AMRO), Jayne Kennington (CGI) & Gillian Jenkins (Computacenter)
14:30 - 15:00
Breakout 1
Advancing XLAs at ABN AMRO -
Virginia Wassenaar, ABN AMRO
Breakout 2
Measuring What Matters: The Journey to Experience-Led Services -
Jayne Kennington-Arnold & Victoria Jones, CGI
Breakout 3
Enhancing User Experiences Start with a Deeper Understanding: Map Your Personas, Elevate Your XLAs
Mark Franzen , SCC
15:00 - 15:30
Breakout 1
Advancing XLAs at ABN AMRO -
Virginia Wassenaar & Ewald Landstra, ABN AMRO
Breakout 2
Measuring What Matters: The Journey to Experience-Led Services -
Jayne Kennington-Arnold & Victoria Jones, CGI
Breakout 3
Enhancing User Experiences Start with a Deeper Understanding: Map Your Personas, Elevate Your XLAs
Mark Franzen , SCC
15:30 - 16:00
SIAM Chapter
SIAM experience first: measuring what really matters in service integration - Harry Lamers & Michiel Boom, Simac
Sourcing Chapter
Sourcing Chapter - Laura Bratt, AMPA
Standards Chapter
ISO standardization of XLA: from local to global - Dolf van der Haven, HCL Tech & Rob Herings, XLABS
16:00 - 16:20
Afternoon Refreshment
16:20 - 16:50
Live Interview
Think Big, Stay Human -
Martin Versteeg, XLA Institute
16:50 - 17:20
Plenair
Sandcastles - Alan Nance
17:20 - 17:30
Ending
Arie Langerak,
Co Founder XLA Institute
17:30 - 18:30
Drinks
XLA Institute LIVE
Speakers
Alan Nance
XLA Institute
VP Customer Advocacy, Keynote
Pauline Marchand
Computacenter
Head of Experience and Innovation
Patrycja Sobera
Unisys
Senior Vice President and General Manager, Digital Workplace Solutions
Conference Venue
Louwman Museum
One of the world's premier automobile museums, The Louwman Museum contains over 275 antique and classic automobiles from more than 100 manufacturers, dating from the 1880s to modern times.
Louwman Museum
The Louwman Museum is located in The Hague and is easily accessible by public transport. There is ample parking available nearby for those arriving by car.
Accomodation
Wanna stay overnight?
Van der Valk Hotel The Hague – Wassenaar
Just minutes from the Louwman Museum, Van der Valk Hotel The Hague – Wassenaar offers the perfect base for your stay in The Hague. With its central location, excellent accessibility via major highways, and convenient public transport connections, the hotel ensures a comfortable and hassle-free experience. Enjoy spacious rooms, free parking, and the best price guarantee.
You can book your hotel rooms at a special conference rate by clicking the button below and entering the code DHW-XLA during the booking process. The hotel is conveniently located near the Louwman Museum.
XLA Institute LIVE
Sponsors
