SIAM experience first: measuring what really matters in service integration

Join us for a lively and hands-on session where we’ll explore how Experience Management can supercharge the role of the Service Integrator in complex service ecosystems. you'll discover how to measure what truly matters—beyond SLAs. Learn how to connect Moments that Matter to real outcomes using the XLA Framework, and turn service integration into a value-driven, people-centered experience. Walk away inspired, informed, and ready to make experience your differentiator.