XLA in a Day
"People will forget what you said, people will forget what you did, but people will always remember how you made them feel"
Modern Times
In today’s economy, where the majority of the workforce is made up of millennials or younger, and where money is no longer the primary motivating factor, the famous quote above has never been more important.
Employee Experience is now a key factor in determining our willingness to work for and stay with an organisation.
What's Needed
As factors like purpose and a sense of community become key factors for employment for current and upcoming employees, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs.
Introductions
XLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs.
Duration
XLA in a Day is a 1-day course that runs from 9:30am - 4:00pm, UK time.
Cost
£295 per delegate on the public schedule.
Prerequisites
An understanding of ITSM principles and practices is beneficial.
Who will be your fellow participants?
These classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many here had heard of XLAs, but just as many found this training while searching to improve on their traditional Service Level Agreements (SLAs).
Is there an exam?
XLA in a Day has a 20-question exam that attendees can take to earn their XLA in a Day certificate.