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Experience Management and XLA® Foundation

Transform your Business into an Employee-Focused one

  • Become an employee-focused organisation
  • Embrace and embed the experience framework
  • Understand the value of an experience-based workplace culture
  • Cement understanding of employee experience with hands-on activities
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Embed the Experience Management Journey and Transform your Business

1

Building Foundations

Experience Management and XLA® Foundation introduces best practices for embracing XLAs (Experience Level Agreements) and transforming into an employee-focused organisation. This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focuses on the Experience Management Journey Framework, covering the journey to measuring experience for an organization.

Engage with skilled and expert instructors to learn the Art & Science of Experience and how XLAs are changing the way we design and manage technology.

2

Learn the Experience Framework

Enlighten your organization on experience, promote it across your ecosystem and learn its importance.

Explore what experience measures you currently have and what you experience landscape currently is.

Envision experience by seeing the patterns, possibilities, and pathways forward to improvements.

Enable experience through deep business intelligence to measure & interpret experience ambitions and gaps.

Execute experience to deliver, improve and innovate the experience ambition, and reduce gaps.

Embrace experience to deliver, ensure and improve experience for stakeholders and influencers.

3

Advance Past the Essentials

Attendees take part in various practicals and case study assignments to solidify learning and see how XLAs can be applied in practical circumstances.

The hands-on activities not only allow you to understand the necessary steps within each phase of the framework but also to identify the next practicals steps in your journey.

Attendee Testimony

"We have yet to implement XLAs within the business, however the course has helped to provide the foundations from which we can work, now knowing what roles and requirements need/can be included to be successful”

"Neil is an amazing trainer with so much passion. He made the course easy to understand and kept us interested all the time."

"Neil is clearly the foremost expert on experience and his continual relating of things to projects and companies he's worked with in the past really helps to see the practice working in the real world."

"This course was exactly as described by others who attended before me. It's delivered in a really great and understandable way that has allowed us to immediately take so much additional knowledge back to the business. Practicing each element was also really beneficial to cement that knowledge"

Prerequisites

There are no prerequisites for Experience Management and XLA® Foundation, although you may want to begin with an XLA® in a Day masterclass if experience is something not yet encountered by you or your organisation.

Duration

Two days, with times for each typically running from 09:30 - 16:00, UK time.

Cost

£1,495, includes exam - worth £295

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Who will be your fellow participants?

This class is for all professionals and organisations looking to improve their customer and employee experience by augmenting traditional Service Level Agreements (SLAs) with XLAs.

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VanHaren

Certification

This course is fully certified by APMG and Van Haren accreditation.

  • APMG: Earn your Experience Management and XLA® Foundation certificate with a 50% passing mark on a 40-minute multiple-choice exam
  • Van Haren: Earn your Experience Management and XLA® Foundation certificate with a 70% passing mark on a 60-minute multiple-choice exam

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