Advancing XLAs at ABN AMRO

At the XLA Institute Member Meet-Up in January, Virginia Wassenaar shared how ABN AMRO was evolving from XLA 1.0 (sentiment only) to XLA 2.0 (a multi-data stream XLA), providing insights that reveal not just how people feel, but why they feel the way they do. Now, six months later, Virginia is back, joined by Ewald Landstra - with real results. Join them as they reveal what they’ve learned, what’s working, and what’s next. Expect takeaways you can apply in your own organization to elevate experience management.