From Framework Alignment to Measurable Execution
Hosted by Melissa Warren, VP GSI Business, HappySignals
HappySignals represents the X-ecution layer of experience maturity within the ITXM Framework™ and active alignment with XLA Institute’s XMM model and Gartner maturity thinking, HappySignals brings what many frameworks lack: operational reality.
This session explains how experience leadership moves from alignment to action, showing how experience data is captured, shared, and applied across complex enterprise environments delivering measurable business outcomes. It’s a practical view of how experience maturity is achieved as organizations stop debating frameworks and start executing them.
Who is this Breakout for?
This breakout session is designed for all attendees, whether you’re just starting your journey with XM and XLAs, already have some experience and are ready to scale your efforts, or are an advanced practitioner focused on maintaining and optimizing your XM success.
Through this breakout, attendees will learn:
- Why CSAT is not enough
- Why X data shouldn't be seen in silos
- Turning actionable insights into deliverable outcomes
Meet the Presenter
Melissa Warren
Melissa Warren
VP of GSI Business, HappySignals