From Experience Data to Experience Impact
Hosted by Björn Barrögård, Digital Workplace Evangelist, Atos
This approach represents a shift from reactive metrics to engineered experience improvement. This session explores how organizations can move from proactive support to proactive experience design, using real-time sentiment, operational telemetry, and persona-driven XLAs to continuously improve how people experience technology.
With AI and automation as enablers, we can embed experience into governance and decision-making, turning feedback into measurable outcomes and experience into a strategic advantage.
Who is this Breakout for?
Aimed at practitioners just starting out on their XM and XLA journey and those with existing experience, ready to scale their efforts, this breakout session will help attendees understand:
- Why XLAs need a new data architecture, not just new metrics
- How to make experience design a continuous operational discipline
- Why AI only improves experience when the experience intent is right
