XM & XLA Foundation
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework which covers the journey to measuring experience for an organisation.
Experience Foundation
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework which covers the journey to measuring experience for an organisation.
Cost: From £1,595+ VAT
Experience Foundation
This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focusses on the Experience Management Optimisation Framework which covers the journey to measuring experience for an organisation.
Cost: £1,495, includes exam - worth £295
Experience Practitioner
Build upon learning from Experience Foundation and acquire the practical knowledge to design, implement and manage XLAs, to improve experience.
Cost: From £1,385+ VAT
Experience Practitioner
Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.
Cost: £1,295, includes exam - worth £345.
Foundation of XM and XLA®
The XLA Foundation certification course will enhance your expertise in customer experience management. The course is tailored for professionals managing customer relationships, and offers an in-depth exploration of the XM and XLA® concepts, blending theoretical insights with practical applications.
Cost: £1250 ex VAT (limited availability)