XLA in a Day – UK/Benelux

Become introduced to the Art and Science of Experience with Introducing XLAs

• Learn what experience is and why it is important for employee's productivity and contentment
• Learn how experience can enhance your company's growth
• Compare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.

As factors like purpose and a sense of community become key factors for employment for current and upcoming employees, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs.

Introducing XLAs provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs.

Duration:

Introduction to XLAs is a one-day course running from 9:30am - 4:00pm, GMT.

Cost:

£249 per attendee.

Prerequisites:

An understanding of ITSM principles and practices is beneficial.

Who will be your fellow participants?

These classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs).

Is there an exam to take?

Introducing XLAs has no associated exam.