The XMO Masterclass

You may have XLAs already or you may considering building XLAs but may be wondering how to put them into operation and asking:

• Who is going to do what?
• When will they do it?
• How will they do it?
• How often will they do it?
• How do I translate the findings into actionable insights?

The XMO Masterclass from the XLA Institute will answer all these questions and much more. Delegates will learn about the need to have an Experience Management Office (XMO) to fully measure, manage, improve and govern experience. This class will cover the XMO objectives, scope and tasks and through hands on demonstration and practical’s, the delegates will learn how to ensure they have the right mindset, skillset and toolset. The delegates will then walk through real life example customer XMOs and be given a step-by-step guide in how to build one.