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Experience Practitioner

April 16 - April 17

Experience Practitioner builds upon learning from Experience Foundation and provides attendees with the practical knowledge required to design, implement and manage XLAs within their organisation.

Overview:

  • An overview of the XLA Design Methodology
  • Different types of XLAs
  • Applying the six-step XLA Design Methodology, with practical exercises at each step:
    • Experience Now Review
    • Experience Ambition Creation
    • Gathering X-Data
    • Building Underpinning Data
    • Scoring and Weighting the Measures
    • The Experience Reference Matrix (XRM™) – how the data points come together
  • An overview of the Experience Management Office (XMO)
  • XMO Mission and Scope
  • Detailing Roles and Competencies
  • Experience Management Governance
  • XMO Design

Register your place:

Naam(Required)

Details

Start:
April 16
End:
April 17
Event Category: