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  • Experience Management and XLA® Practitioner

    Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.

    Cost: £1,395, includes exam

  • Member Meetup – hosted by Computacenter

    Computacenter Blackfriars Office, London Computacenter House, 100 Blackfriars Rd, London, United Kingdom

    Join Computacenter and XLA Institute in the heart of Central London for an afternoon of Experience Management insights and community […]

  • Tooling Tuesday, Hosted by XLABS

    Join us virtually for Tooling Tuesday, hosted by XLABS. Learn how their solutions can help your organization solve your Experience Management challenges.

  • Lunch & Learn

    Grab your lunch and tune in as we welcome one of our Founding/Premium Members for a bite-sized yet powerful session […]

  • Experience Practitioner

    Build upon learning from Experience Foundation and acquire the practical knowledge to design, implement and manage XLAs, to improve experience.

    Cost: From £1,385+ VAT

  • Tooling Tuesday – Nexthink

    Join us virtually as we welcome Nexthink to this edition of Tooling Tuesday! As the originators of the term Digital […]

  • Experience Management and XLA® Foundation

    This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.

    Cost: €1,295, includes exam

  • Lunch & Learn

    Grab your lunch and tune in as we welcome one of our Founding/Premium Members for a bite-sized yet powerful session […]

  • Experience Management and XLA® Foundation

    This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation.

    Cost: €1,295, includes exam

  • Experience Management and XLA® Practitioner

    Build upon Experience Foundation learning and acquire the practical, in-depth best practices and knowledge required to design, implement and manage XLAs.

    Cost: £1,395, includes exam

  • XLA Foundation Certification

    The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science.