Accelerating XLA maturity with DEXOps: Turning experience insights into operational action

Join Nexthink for an engaging session exploring how Digital Employee Experience Operations (DEXOps) is critical to your organisation's XLA maturity journey.

We'll connect Nexthink's practical DEXOps framework with the platform's capabilities, including telemetry, automation, remediation, and experience engineering, to each stage of XLA maturity. Through a live Nexthink demonstration, you'll see how experience data can be transformed into operational actions that drive measurable business outcomes and continuous improvement.

What you'll learn

• How DEXOps activities align with and accelerate each stage of XLA maturity.
• Which metrics and KPIs matter most, including experience scores, mean time to resolution (MTTR), incident trends, and user sentiment correlations.
• How Nexthink enables real-time experience monitoring, automated detection and remediation, journey analytics, heat-map insights, and outcome-focused dashboards.
• Practical recommendations and a proven playbook you can apply immediately to advance your XLA program.

Who should attend

This session is designed for:

• XLA practitioners and program owners
• Digital workplace and employee experience leaders
• IT Operations and Service Management teams
• Experience engineering and DEX teams

If you want to move beyond measuring employee experience and start operationalising insights to achieve faster, measurable improvements in XLA outcomes, this session is for you.