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1 event, The Experience Management and XLA® Foundation course is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design, implement, govern, and manage XLAs using a structured best-practices approach rooted in experience science. |
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1 event, This foundational class introduces organizations to Experience Management through hands-on, immersive learning. This training covers the Experience Management Journey, the complete approach to measuring experience for an organisation. |
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