From Experience to Outcomes: How AI, Telemetry and XLAs are Transforming the Modern Workplace

As organizations accelerate AI adoption, modernize endpoint estates, and navigate increasing regulatory complexity, the workplace has become one of the most critical and most complex business environments to manage. If your organization is still struggling to prove AI value, connect device investments to outcomes, or move beyond reactive support, this session is for you.

Drawing on Unisys's proven XMO capability and hard-won experience delivering XLAs beyond the traditional device layer, we continue to push the boundaries of what XLA 3.0 can look like in practice. In this session we will showcase how the Unisys Service Experience Accelerator moves organizations from reactive IT support to proactive operational resilience.

Through a live demonstration set in a real-world logistics environment, you will see how continuous telemetry monitoring detects abnormal device behaviour in real time, how agentic AI correlates user-reported incidents with device telemetry to identify root cause without human escalation, and how AI-orchestrated repair paths including guided workarounds keep operations running while a fix is coordinated.

You will also see how integrated systems and processes automate technician scheduling and dispatch, briefing the right engineer with the right parts before they arrive on site, and how every incident from detection through to resolution feeds back into a living knowledge base to drive continuous improvement. All connected to an XLA framework that ties employee and operational experience directly to business outcomes.

Join us to see what XLA 3.0 looks like in practice, and leave with a blueprint you can bring back to your own organization.