Operationalising XLAs: A Practical Playbook for Experience Led IT
Register your place for the workshop, Operationalising XLAs: A Practical Playbook for Experience Led IT
Hosted by Josh Sultan, Customer Advocacy Manager, Nexthink
10th June - 09:30 - 12:30
In-Person Workshop at Van der Valk Hotel Amsterdam - Amstel
XLAs promise a shift from technical performance to experience outcomes - but many organisations struggle to make them real.
In this interactive 3 hour workshop, Nexthink - founding member of the XLA Institute - guides you through the practical journey from SLA driven IT to experience led operations.
Using Nexthink’s Service Level Maturity framework, we will show how XLAs are introduced, operationalised, and scaled across Reactive, Proactive, Preventative, and Strategic stages.
Who is this Workshop for?
This workshop is designed for all attendees, whether you’re just starting your journey with XM and XLAs, already have some experience and are ready to scale your efforts, or are an advanced practitioner focused on maintaining and optimizing your XM success.
Through this workshop, you will learn how to:
- Design XLAs that reflect real employee experience, not abstract sentiment
- Use Nexthink DEX data to baseline, measure, and govern experience outcomes
- Embed XLAs into daily IT operations, incident management, and decision making
- Quantify and communicate experience value in business relevant terms
Register your place for the workshop, Operationalising XLAs: A Practical Playbook for Experience Led IT
