No Theory. No Fluff. Just Real XLA Maturity.

Hosted by Pauline Marchand, Total Experience Portfolio Director & Yomi Akinsanya, Digital Transformation and Experience Director - Computacenter

This is not a framework on a slide. Nor a vendor pitch. It's a real story, told by the people delivering it.

This interactive session explores how the XLA Institute Maturity Model (XMM) acts as a practical compass for guiding customers in the right direction, towards XLA maturity.

Through practical customer examples, we show how we’ve helped our customers identify key pain points and turn them into clear, prioritised actions that accelerate progress towards XLA Verification.

Who is this Breakout for?

Aimed at practitioners just starting out on their XM and XLA journey, and those who are looing to scale their efforts, this interactive breakout session will help attendees to gain a clear understanding of common challenges in the process, key improvement areas that can be identified, and the actionable steps needed to drive meaningful, measurable experience outcomes.

Meet the Presenters

Pauline Marchand

Total Experience Portfolio Director, Computacenter

Yomi Akinsanya

Digital Transformation and Experience Director, Computacenter

Back to event