Making XLAs Actionable: How Nexthink Turns Experience into Outcomes
Hosted by Nicolò Raffaele, Head of Corporate Development, Nexthink
XLAs are gaining momentum - but many organisations struggle to move beyond intent into execution.
In this 30 minute breakout, Nexthink shows how XLAs become actionable, operational, and measurable when grounded in real experience data. We’ll explore how Nexthink customers introduce XLAs alongside SLAs, use Digital Employee Experience (DEX) insights to define experience outcomes, and embed XLAs into everyday IT operations.
Who is this Breakout for?
This breakout session is designed for all attendees, whether you’re just starting your journey with XM and XLAs, already have some experience and are ready to scale your efforts, or are an advanced practitioner focused on maintaining and optimizing your XM success.
This breakout session will help attendees to see how experience indicators, personas, and proactive signals enable IT teams to prioritise work based on experience risk and business impact, not just tickets and thresholds and how this shift elevates IT from reactive service delivery to experience led performance.
Meet the Presenter
Nicolò Raffaele
Nicolò Raffaele
Head of Corporate Development, Nexthink