ISO/IEC 20000-18: From Standard to Standout
Hosted by Rob Herings, Experience Management and XLA Consultant and Trainer, XLABS Global
What guidance does ISO/IEC 20000-18 provide for effectively implementing XM in your organization? XM is about creating value for all stakeholders through stronger collaboration, better experiences, and greater business impact. But this doesn’t happen by accident; it must be intentionally designed.
We’ll explore how the standard translates into actions and explain the principles for delivering what truly matters. The goal isn’t just to meet user needs and expectations but to achieve meaningful business outcomes and help your organization stand out in an increasingly experience-driven market.
Who is this Breakout for?
This presentation-led breakout session is designed for all attendees, whether you’re just starting your journey with XM and XLAs, already have some experience and are ready to scale your efforts, or are an advanced practitioner focused on maintaining and optimizing your XM success.
Through this breakout, attendees will gain the answer to:
- What guidance does ISO/IEC 20000-18 provide?
- How to achieve meaningful business outcomes?
- How to stand out in an increasingly experience-driven market?
