The XLA Journey From The Peak To The Slopes – Day 1
Join us for Day 1 of the finale of the Joint XLA Institute and Service Desk Institute (SDI) XLA roadshow!
You'll experience inspiring success stories from organizations that have already cracked the code on Experience Level Agreements (XLAs). You'll connect with the industry pioneers who are reshaping how we think about IT service delivery from the inside out.
Member Meetup – hosted by Simac
SIMAC - Veldhoven De Run 4256, Veldhoven, NetherlandsJoin us for an exclusive XLA Institute Member Meetup at the brand-new office of Founding Member, Simac. Discover how leading organizations are transforming customer experiences through XLA. Hear a compelling case study from Heijmans, followed by a panel discussion exploring the XLA journey across three organizations, three phases - one powerful conversation.
The XLA Journey From The Peak To The Slopes – Day 2
Join us for Day 2 of the finale of the Joint XLA Institute and Service Desk Institute (SDI) XLA roadshow!
You'll experience inspiring success stories from organizations that have already cracked the code on Experience Level Agreements (XLAs). You'll connect with the industry pioneers who are reshaping how we think about IT service delivery from the inside out.