Lunch & Learn – Hosted by Unisys
November 4
Inside Out: Why Employee Experience Underpins Customer and Brand Experience
Customers and brands get most of the attention, but both depend on how it feels to work for the organization. Employees deliver every customer interaction and make the brand promise true or false. When their experience is neglected, the damage shows up as disengagement, attrition, inconsistent service, and a widening gap between what the brand says and what customers get.
In this lunch and learn, Unisys wil explore how the three experiences connect, look at examples of where it went wrong, and cover early warning signs.
