
From Insight to Implementation: Mastering XLAs for Next-Level Service Experience
February 27 @ 11:00 - 17:00 PST


Discover Why XLAs Are The Future of IT Service
Explore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction.
Deep Dives & Thought Leadership
Delve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction.
Actionable Insights
Walk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success.
Service Excellence
Dive into expert-led discussions designed to arm you with the latest knowledge about experience management.
Connect & Collaborate
Join a community of forward-thinking service desk leaders. Share, learn, and grow together.