Experience Practitioner

Experience Practitioner builds upon learning from Experience Foundation and provides attendees with the practical knowledge required to design, implement and manage XLAs within their organisation.

Overview:

• An overview of the XLA Design Methodology
• Different types of XLAs
• Applying the six-step XLA Design Methodology, with practical exercises at each step:
  • Experience Now Review
  • Experience Ambition Creation
  • Gathering X-Data (Experience Data)
  • Building Underpinning Data (O and T Data)
  • Scoring and Weighting the Measures
  • The Experience Reference Matrix (XRM™) – how the data points come together
• An overview of the Experience Management Office (XMO)
• XMO Mission and Scope
• Detailing Roles and Competencies
• Experience Management Governance
• XMO Design