State of XLA

This session introduces the XLA Institute's "State of XLA" research project, which documents the global implementation and impact of Experience Level Agreements across industries. Learn about the upcoming "State of XLA 2025" report featuring a validated XLA Maturity Framework, case studies, and survey data designed to help organizations enhance their experience management capabilities. Discover how this comprehensive annual analysis provides strategic insights for businesses, MSPs, and academics navigating the evolving XM landscape.