Experience Management and XLA® Foundation

Transform your Business into an Employee-Focused one

Become an employee-focused organisation
Embrace and embed the experience framework
Understand the value of an experience-based workplace culture
Cement understanding of employee experience with hands-on activities

Embed the Experience Management Journey and Transform your Business

Building Foundations

Experience Management and XLA® Foundation introduces best practices for embracing XLAs (Experience Level Agreements) and transforming into an employee-focused organisation. This class is designed as the entry point into delivering Experience Management for organisations. This fully immersive class focuses on the Experience Management Journey Framework, covering the journey to measuring experience for an organization.

Engage with skilled and expert instructors to learn the Art & Science of Experience and how XLAs are changing the way we design and manage technology.

Learn the Experience Framework

Enlighten your organization on experience, promote it across your ecosystem and learn its importance.

Explore what experience measures you currently have and what you experience landscape currently is.

Envision experience by seeing the patterns, possibilities, and pathways forward to improvements.

Enable experience through deep business intelligence to measure & interpret experience ambitions and gaps.

Execute experience to deliver, improve and innovate the experience ambition, and reduce gaps.

Embrace experience to deliver, ensure and improve experience for stakeholders and influencers.

Advance Past the Essentials

Attendees take part in various practicals and case study assignments to solidify learning and see how XLAs can be applied in practical circumstances.

The hands-on activities not only allow you to understand the necessary steps within each phase of the framework but also to identify the next practicals steps in your journey.

Attendee Testimony

"We have yet to implement XLAs within the business, however the course has helped to provide the foundations from which we can work, now knowing what roles and requirements need/can be included to be successful”

"Neil is an amazing trainer with so much passion. He made the course easy to understand and kept us interested all the time."

"Neil is clearly the foremost expert on experience and his continual relating of things to projects and companies he's worked with in the past really helps to see the practice working in the real world."

"This course was exactly as described by others who attended before me. It's delivered in a really great and understandable way that has allowed us to immediately take so much additional knowledge back to the business. Practicing each element was also really beneficial to cement that knowledge"

Prerequisites

There are no prerequisites for Experience Management and XLA® Foundation, although you may want to begin with an XLA® in a Day masterclass if experience is something not yet encountered by you or your organisation.

Duration

Three days, with times for each typically running from 09:30 - 16:30, UK time.

Cost

£1,495, includes exam - worth £295

Who will be your fellow participants?

This class is for all professionals and organisations looking to improve their customer and employee experience by augmenting traditional Service Level Agreements (SLAs) with XLAs.

Certification

This course is full accredited by certified APMG accreditation. Attendees will earn their Experience Management and XLA® Foundation certificate by achieving a passing 50% mark on a 40-minute multiple-choice exam.

Experience Management and XLA® Foundation FAQs

Is this course for me?

This class is for all professionals and organisations looking to improve their customer/employee experience by augmenting traditional Service Level Agreements (SLAs) with XLAs. The course provides an overview of the journey that is required to design and implement the right experience measures and how to manage and operate them once they are live.

How long does the course take?

Our Experience Management and XLA® Foundation course is 3 days long, with times for each day running from 09:30 - 16:30, UK time.

Where does the course take place?

All of our courses can run both online and in person (at your location or ours). Unless is specifically stated, expect the course to be run online. Should you book a place, we will send you a booking acknowledgement and then joining instructions will be sent to you close to the event date.

Is prior knowledge required/expected?

There are no prerequisites for Experience Management and XLA® Foundation