The XLA Journey From The Peak To The Slopes – Day 2
Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale, featuring two exclusive virtual events to elevate your experience management journey.
Why Join Day 2?
Discover transformational cases from organizations who've leveraged XLAs not as a checkbox, but as a catalyst for real change - actionable, field-proven wins you'll be ready to bring back and drive real impact.
Hear from the pioneers at the forefront of experience innovation, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs.
Patrycja Sobera from Unisys shares their breakthrough approach to digital workplace transformation and how they accelerated their journey to experience excellence.
XLA Institute's Alan Nance presents the new Experience Management Maturity Model - a practical framework for assessing your current capabilities and building your improvement roadmap.
Dr. Josh Nelson from Power Design demonstrates how they moved from traditional SLAs to XLAs using their ATLAS program and XM Tree framework, creating measurable customer delight.
Jayne Kennington Arnold from CGI explains how XLAs work in demanding public sector environments where precision and trust are critical.
HappySignals provides four real customer case studies with practical steps for implementing XLAs in your organization.
Sarah Nicastro leads an interactive session exploring the future of XLAs and experience management, with input from attendees and industry experts.