Elevating Customer Centricity with ITXM at ALDI

Hear the IT experience management story of Aldi South, from two colleagues right at the heart: IT Consultant, Julia Warzecha, and IT Manager, Frank Fütz. In this breakout, you will hear:

1. Overview of ALDI South Company – Julia

• • Global Presence, Market Position, and Core Business

1. IT Experience Management – How We Got Started – Frank

• • Initial Concepts and Pilot

1. Current Status of ITXM Platform Implementation – Julia

• • Current Capabilities and Achievements

1. Lessons Learned and Future Outlook – Frank & Julia

• • Challenges Faced and Future Developments in IT Experience Management