Many organisations approach Experience Level Agreements as an extension of Digital Employee Experience (DEX): add sentiment, combine it with an endpoint score, and report a new experience metric. That approach, whilst simple, is also structurally incomplete.

Digital experience is produced by a interconnected service chain. DEX sees part of this chain but not the whole, making it a challenge to correlate technical performance with sentiment, operations and business outcomes.

Correlation becomes easier when your technical (T-) data is complete, comparable and fit for purpose. This new whitepaper, by Bas Bremmer, Sr. Director Global Strategic Alliances at Riverbed, sets out a practical framework for building a strong technical foundation for your XLA.

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