XLA Foundation
May 8, 2025 - May 9, 2025
Optimize end-user experience and increase business impact
Do you want to optimize the end-user experience and increase business impact through better collaboration with XM and XLA®? Discover the importance of a good customer experience and learn how your organization is doing. In this training, you will learn best practices and practice creating a compelling business case and action plan.
Contents
- Improve end-user experience and drive business impact by better partnering with XM and XLA® in your day-to-day work
- XM and XLA® and Their Importance for Organizations
- What is the essence of a good customer experience?
- Why is this experience essential for your end user?
- Where do you stand as an organization and where do you want to be in terms of customer experience?
- Step-by-step guide to achieving a customer experience that's aligned with expectations and in the 'Zone of Good Enough'
- Best practices for implementing experience through the Experience Management Journey
- Exercises to create a compelling business case and persuasive action plan
Your result
After completing the XLA Foundation training, you will know what Experience Management and XLA are and you will know their underlying components and possibilities in business. You will also know why XM and XLA are important, why experience is important, and how to get rid of a bad experience.
Who is it for?
This training is suitable for IT delivery managers, IT staff and managers, and SIAM students.
Approach
This classroom training is aimed at allowing you to immediately apply what you have learned in your practical situation. Computrain's highly experienced and certified trainer covers the theory and shows with various demonstrations how to apply it in practice. You will work with various hands-on exercises that will ensure optimal processing of the subject matter. The ratio of theory to practice is about 50-50.
Prior knowledge
No specific prior knowledge is required for the XLA Foundation training.
Study material
In this training, the most up-to-date literature is used and handouts are used. You also have access to our online learning environment e-Connect. This environment contains all the information you need for the training and additional information. In addition, you can easily communicate with the other participants.
Location
Amsterdam and Utrecht
Cost
Who pays:
| My employer | I pay myself |
| Training Costs - € 1.015, Training Materials - € 150, Packages (Food & Beverage) - € 60, Location Costs - € 70 |
Training Costs - € 1.015, Training Materials - € 150, Packages (Food & Beverage) - € 60, Location Costs - € 70 |
| Total price excl. VAT - € 1.295 | Total price incl. VAT - €1,313.90 |