BEGIN:VCALENDAR VERSION:2.0 PRODID:-//XLA Institute - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://xla.institute X-WR-CALDESC:Events for XLA Institute REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/Amsterdam BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20261025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20270328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20271031T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20270328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20271031T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Asia/Kolkata BEGIN:STANDARD TZOFFSETFROM:+0530 TZOFFSETTO:+0530 TZNAME:IST DTSTART:20250101T000000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20250309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20251102T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20260308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20261101T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20270314T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20271107T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20260304T090000 DTEND;TZID=Europe/Amsterdam:20260305T170000 DTSTAMP:20260424T001035 CREATED:20260303T163149Z LAST-MODIFIED:20260303T163725Z UID:10000114-1772614800-1772730000@xla.institute SUMMARY:Experience Management and XLA® Practitioner DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n\n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-management-and-xla-practitioner-3/ CATEGORIES:XM and XLA® Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260310T093000 DTEND;TZID=Europe/London:20260311T163000 DTSTAMP:20260424T001035 CREATED:20250917T154618Z LAST-MODIFIED:20260203T093555Z UID:10000092-1773135000-1773246600@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-management-and-xla-foundation-8/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20260312T090000 DTEND;TZID=Europe/Amsterdam:20260313T170000 DTSTAMP:20260424T001035 CREATED:20260303T152416Z LAST-MODIFIED:20260303T155001Z UID:10000110-1773306000-1773421200@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-management-and-xla-foundation-12/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260316T093000 DTEND;TZID=Europe/London:20260317T160000 DTSTAMP:20260424T001035 CREATED:20251119T095339Z LAST-MODIFIED:20260224T135322Z UID:10000098-1773653400-1773763200@xla.institute SUMMARY:Experience Management and XLA® Practitioner DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-practitioner-9/ CATEGORIES:XM and XLA® Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kolkata:20260321T113000 DTEND;TZID=Asia/Kolkata:20260322T193000 DTSTAMP:20260424T001035 CREATED:20260304T152954Z LAST-MODIFIED:20260304T152954Z UID:10000116-1774092600-1774207800@xla.institute SUMMARY:XLA Foundation Certification DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/xla-foundation-certification-5/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260325T093000 DTEND;TZID=Europe/London:20260326T160000 DTSTAMP:20260424T001035 CREATED:20251118T160216Z LAST-MODIFIED:20260224T135454Z UID:10000097-1774431000-1774540800@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-management-and-xla-foundation-7/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20260326T080000 DTEND;TZID=America/New_York:20260327T160000 DTSTAMP:20260424T001035 CREATED:20260304T153637Z LAST-MODIFIED:20260304T153733Z UID:10000117-1774512000-1774627200@xla.institute SUMMARY:XLA Foundation Certification DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/xla-foundation-certification-6/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com END:VEVENT END:VCALENDAR