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DTSTART;TZID=Europe/London:20250909T093000
DTEND;TZID=Europe/London:20250911T163000
DTSTAMP:20260423T190920
CREATED:20250519T122930Z
LAST-MODIFIED:20250519T122930Z
UID:10000070-1757410200-1757608200@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-foundation-5/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250916T170000
DTEND;TZID=Europe/Amsterdam:20250916T173000
DTSTAMP:20260423T190920
CREATED:20250512T084419Z
LAST-MODIFIED:20250916T103713Z
UID:10000069-1758042000-1758043800@xla.institute
SUMMARY:Experience Box Update
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-box-update-4/
CATEGORIES:Experience Box Update
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250918T093000
DTEND;TZID=Europe/London:20250919T163000
DTSTAMP:20260423T190920
CREATED:20250519T134134Z
LAST-MODIFIED:20250521T105437Z
UID:10000075-1758187800-1758299400@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-practitioner-8/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250923T093000
DTEND;TZID=Europe/London:20250924T163000
DTSTAMP:20260423T190920
CREATED:20250521T140017Z
LAST-MODIFIED:20250521T142347Z
UID:10000079-1758619800-1758731400@xla.institute
SUMMARY:XM & XLA Foundation
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/xm-xla-foundation-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250929T093000
DTEND;TZID=Europe/London:20250930T163000
DTSTAMP:20260423T190920
CREATED:20250815T083252Z
LAST-MODIFIED:20250815T145719Z
UID:10000084-1759138200-1759249800@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-management-and-xla-foundation/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
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