BEGIN:VCALENDAR VERSION:2.0 PRODID:-//XLA Institute - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:XLA Institute X-ORIGINAL-URL:https://xla.institute X-WR-CALDESC:Events for XLA Institute REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Amsterdam BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20261025T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/London:20250512T093000 DTEND;TZID=Europe/London:20250513T163000 DTSTAMP:20260424T165357 CREATED:20250327T133427Z LAST-MODIFIED:20250404T092927Z UID:10000063-1747042200-1747153800@xla.institute SUMMARY:XM & XLA Foundation DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n\n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/xm-xla-foundation/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250513T160000 DTEND;TZID=Europe/Amsterdam:20250513T170000 DTSTAMP:20260424T165357 CREATED:20250205T094112Z LAST-MODIFIED:20250428T095223Z UID:10000045-1747152000-1747155600@xla.institute SUMMARY:Experience Box Update DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-box-update-3/ CATEGORIES:Experience Box Update ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250516T093000 DTEND;TZID=Europe/London:20250516T160000 DTSTAMP:20260424T165357 CREATED:20250210T153931Z LAST-MODIFIED:20250404T094058Z UID:10000054-1747387800-1747411200@xla.institute SUMMARY:The XMO Masterclass DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/the-xmo-masterclass-1/ CATEGORIES:The XMO Masterclass ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250519T093000 DTEND;TZID=Europe/London:20250519T160000 DTSTAMP:20260424T165357 CREATED:20250128T093802Z LAST-MODIFIED:20250404T091728Z UID:10000038-1747647000-1747670400@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/introducing-xlas-uk-benelux-4/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250527T160000 DTEND;TZID=Europe/Amsterdam:20250527T173000 DTSTAMP:20260424T165357 CREATED:20250318T140104Z LAST-MODIFIED:20250515T080818Z UID:10000061-1748361600-1748367000@xla.institute SUMMARY:Tooling Tuesday - Nexthink DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/tooling-tuesday-nexthink/ CATEGORIES:Tooling Tuesday ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/nexthink-2-e1741615999645.jpg END:VEVENT END:VCALENDAR