BEGIN:VCALENDAR VERSION:2.0 PRODID:-//XLA Institute - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:XLA Institute X-ORIGINAL-URL:https://xla.institute X-WR-CALDESC:Events for XLA Institute REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/Amsterdam BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20230326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20231029T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20251026T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20230326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20231029T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20241008T160000 DTEND;TZID=Europe/Amsterdam:20241008T210000 DTSTAMP:20260425T051048 CREATED:20240816T083944Z LAST-MODIFIED:20240930T095311Z UID:10000004-1728403200-1728421200@xla.institute SUMMARY:Member Meetup – hosted by NTTL DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n\n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/member-meetup-hosted-by-nttl/ LOCATION:Eindhoven Atletiek\, J.C. Dirkxpad 7\,\, Eindhoven\, 5631 BZ\, Netherlands CATEGORIES:Meetup ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/NTTL-Meetup-Icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241014T093000 DTEND;TZID=Europe/London:20241016T163000 DTSTAMP:20260425T051048 CREATED:20240816T100644Z LAST-MODIFIED:20241007T134726Z UID:10000002-1728898200-1729096200@xla.institute SUMMARY:Experience Foundation DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-foundation/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241014T093000 DTEND;TZID=Europe/London:20241018T163000 DTSTAMP:20260425T051048 CREATED:20240816T103612Z LAST-MODIFIED:20241007T152311Z UID:10000007-1728898200-1729269000@xla.institute SUMMARY:Experience Bootcamp DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-bootcamp-2/ CATEGORIES:Experience Bootcamp ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241017T090000 DTEND;TZID=Europe/London:20241017T170000 DTSTAMP:20260425T051048 CREATED:20241008T082029Z LAST-MODIFIED:20241008T142602Z UID:10000017-1729155600-1729184400@xla.institute SUMMARY:UK Chapter Launch DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/uk-chapter-launch/ LOCATION:County Hall\, London\, Westminster Brg Rd\, London\, SE1 7PB\, United Kingdom CATEGORIES:Chapter Launch ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/County-hall-London.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241017T093000 DTEND;TZID=Europe/London:20241018T163000 DTSTAMP:20260425T051048 CREATED:20240816T102934Z LAST-MODIFIED:20241007T152126Z UID:10000003-1729157400-1729269000@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-practitioner/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241029T160000 DTEND;TZID=Europe/London:20241029T180000 DTSTAMP:20260425T051048 CREATED:20241007T133524Z LAST-MODIFIED:20241007T134422Z UID:10000015-1730217600-1730224800@xla.institute SUMMARY:Experience Essentials Overview Taster Course DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-essentials-overview-taster-course-3/ CATEGORIES:Experience Essentials Taster ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT END:VCALENDAR