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DTSTART;TZID=Europe/London:20241125T093000
DTEND;TZID=Europe/London:20241127T163000
DTSTAMP:20241023T093257Z
CREATED:20240816T135113Z
LAST-MODIFIED:20241023T093257Z
UID:10000011-1732527000-1732725000@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/experience-foundation-2/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241118
DTEND;VALUE=DATE:20241120
DTSTAMP:20241031T111530Z
CREATED:20240930T145538Z
LAST-MODIFIED:20241031T111530Z
UID:10000014-1731888000-1732060799@xla.institute
SUMMARY:Foundation of XM and XLA®
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/foundation-of-xm-and-xla/
CATEGORIES:Foundation of XM and XLA®
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/PinkElephant-Logo.jpg
ORGANIZER;CN="Pink Elephant":MAILTO:info@pinkelephant.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241029T160000
DTEND;TZID=Europe/London:20241029T180000
DTSTAMP:20241007T134422Z
CREATED:20241007T133524Z
LAST-MODIFIED:20241007T134422Z
UID:10000015-1730217600-1730224800@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/experience-essentials-overview-taster-course-3/
CATEGORIES:Experience Essentials Taster
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241017T093000
DTEND;TZID=Europe/London:20241018T163000
DTSTAMP:20241007T152126Z
CREATED:20240816T102934Z
LAST-MODIFIED:20241007T152126Z
UID:10000003-1729157400-1729269000@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/experience-practitioner/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241017T090000
DTEND;TZID=Europe/London:20241017T170000
DTSTAMP:20241008T142602Z
CREATED:20241008T082029Z
LAST-MODIFIED:20241008T142602Z
UID:10000017-1729155600-1729184400@xla.institute
SUMMARY:UK Chapter Launch
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/uk-chapter-launch/
LOCATION:County Hall\, London\, Westminster Brg Rd\, London\, SE1 7PB\, United Kingdom
CATEGORIES:Chapter Launch
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/County-hall-London.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241014T093000
DTEND;TZID=Europe/London:20241018T163000
DTSTAMP:20241007T152311Z
CREATED:20240816T103612Z
LAST-MODIFIED:20241007T152311Z
UID:10000007-1728898200-1729269000@xla.institute
SUMMARY:Experience Bootcamp
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/experience-bootcamp-2/
CATEGORIES:Experience Bootcamp
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241014T093000
DTEND;TZID=Europe/London:20241016T163000
DTSTAMP:20241007T134726Z
CREATED:20240816T100644Z
LAST-MODIFIED:20241007T134726Z
UID:10000002-1728898200-1729096200@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/experience-foundation/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20241008T160000
DTEND;TZID=Europe/Amsterdam:20241008T210000
DTSTAMP:20240930T095311Z
CREATED:20240816T083944Z
LAST-MODIFIED:20240930T095311Z
UID:10000004-1728403200-1728421200@xla.institute
SUMMARY:Member Meetup – hosted by NTTL
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/member-meetup-hosted-by-nttl/
LOCATION:Eindhoven Atletiek\, J.C. Dirkxpad 7\,\, Eindhoven\, 5631 BZ\, Netherlands
CATEGORIES:Meetup
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/NTTL-Meetup-Icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240924T153000
DTEND;TZID=Europe/Amsterdam:20240924T173000
DTSTAMP:20240816T091942Z
CREATED:20240816T091942Z
LAST-MODIFIED:20240816T091942Z
UID:10000005-1727191800-1727199000@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/experience-essentials-overview-taster-course-2/
CATEGORIES:Experience Essentials Taster
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Essentials-Overview-Europe-1.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240917T200000
DTEND;TZID=Europe/Amsterdam:20240917T220000
DTSTAMP:20240816T091227Z
CREATED:20240816T091227Z
LAST-MODIFIED:20240816T091227Z
UID:10000006-1726603200-1726610400@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/experience-essentials-overview-taster-course/
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Essentials-Overview-Europe-1.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240819T083000
DTEND;TZID=Europe/Amsterdam:20240823T153000
DTSTAMP:20240816T135726Z
CREATED:20240726T074811Z
LAST-MODIFIED:20240816T135726Z
UID:10000001-1724056200-1724427000@xla.institute
SUMMARY:Experience Bootcamp
DESCRIPTION:Become introduced to the Art and Science of Experience with XLA in a Day \n\nLearn what experience is and why it is important for employee's productivity and contentment\nLearn how experience can enhance your company's growth\nCompare and contrast the modern experience level agreement (XLA) with the SLA/KPI approach and see how they work together.\n\nAs factors like purpose and a sense of community become key factors for employment for current and upcoming employees\, it has never been a better time for organisations to learn about experience and the means by which we manage it - XLAs. \nXLA in a Day provides attendees with a comprehensive introduction to experience and the experience economy and the importance for organisation to measure and improve both customer and employee experience. This course also introduces how organisations can manage experience with XLAs. \nDuration:\nXLA in a Day is a one-day course running from 9:30am - 4:00pm\, GMT. \nCost:\n£295 per attendee. \nPrerequisites:\nAn understanding of ITSM principles and practices is beneficial. \nWho will be your fellow participants?\nThese classes are intended for all professionals and organizations looking to improve their customer and employee experience. Attendees typically attend these classes if they do not know about Experience Management and why it is important. Many have heard of XLAs\, but just as many found this training while looking to improve on their traditional Service Level Agreements (SLAs). \nIs there an exam to take?\nXLA in a Day has no associated exam. \n\n	\n\n\n	\n		\n\n			Register your place
URL:https://xla.institute/training/experience-bootcamp/
CATEGORIES:Experience Bootcamp
ATTACH;FMTTYPE=image/webp:https://xla.institute/wp-content/uploads/d5005c_4920eda5b22448f58102d53d828ac60dmv2.webp
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
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